Empowering the Next Generation Contact Centers

Enterprise

Our flagship solution that offers maximum system availability and scalability. Our advanced redundancy feature ensures minimum downtime in the event of multiple hardware failures. Peace of mind for your call center.

Cloud

An easy to use, D-I-Y web solution that's free to use anytime and anywhere. Get your call center setup in 30 minutes or less. Perfect for the SMEs and those looking for an on-demand solution.

VoIP

Our VoIP services designed for dialer traffic. Whether you're running 5 or 500 seats, we will connect your calls.

Full featured and user friendly call center software.

Manual, progressive and predictive dialing available




  • Realtime Dashboard

    Realtime Dashboard

    Drag and drop realtime dashboard. So you get to know what's happening in your call center at a glance.

  • Reports and Analytics

    Reports & Analytics

    Transform raw data into comprehensive information. Convert leads into raving customers.

  • Intuitive Interface

    Intuitive Interface

    Navigate easily through the system. Configure with ease and confidence.

  • Intuitive Interface

    Tickets, Chat & Phone

    Get realtime professional support during your operating hours. Resolve issues quickly via multiple channels.

Call Management

* Dedicated Direct Calling User Extensions
* Personal Voicemail & Team VoiceMail
* Outbound Calls - Manual, Preview and Predictive
* Inbound calls - Automated Call Distribution (ACD)
* Blended calls (Inbound, Outbound)
* Scheduled callbacks (Manual & Auto)
* 3-way Conference and Call Transfers
* Interactive voice response (IVR) with Campaign/Queue
* Broadcast and Survey Dialing


Campaign Management

* Multi-Lead List per Campaign
* Agents Allocated Simultaneously Multiple Campaigns
* Campaign Defined Scripts
* Custom Caller ID - Campaign Specific
* Custom Call Statuses and Call Dispositions
* Hotkeys for quick hangup and call dispositions
* Filter Leads (Dynamically Exclude Numbers from Lists)


Compliance

* US, UK and Australia telemarketing compliance
* Drop timer with safe-harbor message for FTC compliance


Support:

* Pay As You Need Support
* Packaged Support Plans - to suit all user types
* Customizable Support & Managed Services Solutions


Call Recording & Voice Log Storage

* Full Call Recordings or on-demand
* Option to Store Call Recordings on your own NAS


Lead Management

* Upload and download of customer lists
* Leads Filtering
* Leads Recycle
* Internal DNC and Blacklist
* Leads Timezone Restrictions


Supervisor Management

* Real-time Dashboard
* Listen-in, Barge-in
* Force Log-out
* Reports and Analytics


Team Management

* Multi-Group, Multi-Campaign Assignments
* Skill-Rating based Agent priority routing
* Support Remote and Mobile Workers


Additional Enhancements

* Database Backup and Redundancy
* High-availability (HA) Configuration
* Support Multi-Office and BPO Working
* API and Web Services based Integrations (into CRM)

Latest Announcements

16/07/2014 - Tropical storm Glenda moving away from PH.
Tropical storm Glenda, who wreaked havoc in Metro Manila and outying areas in the...

20/06/2014 - GOautodial has a new portal!
GOautodial is now using WHMCS! Thank you guys for the wonderful software.

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