News

Leveraging the Cloud to Increase Sales
The Internet is About Conversations (pekson.com) July 4, 2012

Cloud computing is the way to go. The glaring end result of using cloud based application software and services is savings. The next in the row are efficiency, convenience and the effective delivery of goods and services to your customer. The "anytime, anywhere" paradigm is today's customer demand – your customers demand you to be awake 24×7. Without the cloud, you would have to set this up traditionally and very costly.

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Cloud technology no longer up in the clouds for SMEs
(Philippine Daily Inquirer) June 25, 2012

THE PHILIPPINES has the distinction of being the world’s capital for contact centers and business process outsourcing because of its fluent English-speaking labor force and information technology infrastructure.

(Newspaper clipping).

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Cloud technology no longer up in the clouds for SMEs
(The Philippine Star) Updated June 18, 2012 12:00 AM

MANILA, Philippines – The Philippines has the distinction of being the world’s capital for contact centers and business process outsourcing because of its fluent English-speaking labor force and information technology infrastructure.

Regarded as a vital contributor to the country’s growth engine, this sunshine industry grows by about 25 percent annually in terms of number of seats being put up, or some 500,000 persons hired.

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GoAutoDial Launches DIY Call Center Solution in the Cloud
PRLog (Press Release) – Feb 21, 2012

GoAutoDial Inc. released a "Do It Yourself" (DIY) version of its popular call center solution in the cloud. The new easy-to-use web-based system comes with 120 minutes of free calls and can be configured is as little as 30 minutes.

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Call Center Outsourcing 2.0
pekson.com (Blog) – originally written in Feb. 25, 2011

Correct use of technology, hiring the right people and establishing optimal processes are the three basic rules for successfully outsourcing a company’s operations elsewhere. Therein lies cloud-based providers like GoAutoDial, a perfect conduit for outsourcing because not only does it provide the best-in-class SaaS call center technology and employs hundreds of people with decades of expertise in the industry, it also has access to thousands of seats with hundreds of its clients, many of which are outsourcers within the United States and in countries like the Philippines.

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