I'm having one-way audio issue, what's happening?

Q: I'm having one-way audio issue, what's happening?A: one-way audio is NAT/firewall related...

 How much bandwidth do I need?

- We recommend the following:  *5 seats: 512kbps  *10 seats: 1 mbps  *20 seats:...

 What are the recommended workstation/computer specs for my agents?

 - A dual core computer with 2 GB of RAM and a USB headset.

 What are the recommended softphones?

- Linux:   Twinkle (    Zoiper (

 What codec should I use?

- To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729...

 What web browser do you recommend?

- Firefox ( is highly recommended

 How many lines or channels per agent can I use?

- Up to 20 lines/channels per agent. So if you have 10 agents this means up to 200 simultaneous...

 Do I get charged for disconnected, busy, invalid calls?

- Only answered calls are billed.

 What payment methods do you accept?

-  Paypal - The account needs to be FULLY VERIFIED & ADDRESS CONFIRMED. There is a...

 I need technical support!

 - Please login to your account and choose 'Support' on the top menu. Create a new ticket and we...