How to Download Recording

HowTo Download Recording
How to Download Recording

1. Navigate to Telephony and select LISTS.





2. Go to the Lead Search Tab. Input the desired Phone number or click Advance to select other options.



3. You can also select a date range as seen on the screenshot.






4. Choose the Status/Disposition of your recording then click View to show the actual details.



5. Pop screen will appear and click the green button to listen/download your recording.




  • 17 Users Found This Useful
Was this answer helpful?

Related Articles

Force log-out the agent

1. Login to the Admin Dashboard Page and click USERS on the left menu panel.2. Choose the...

How to convert audio file using wavepad

How to convert audio file using wavepad. Note: You can download WavePad by following this...

How to Setup Survey Campaign

1. Login on your Admin Portal and on the top menu click Telephony then click Campaigns.2. Click...

Definition of Terms

Definition of Terms   3rd Party Blind Call Transfer An activity whereby the agent...

How to make a 3 Way Call

1 When you are in Live Call click the Transfer Button.2 You will see the Transfer Conference...