How to Download Recording

HowTo Download Recording
How to Download Recording

1. Navigate to Telephony and select LISTS.





2. Go to the Lead Search Tab. Input the desired Phone number or click Advance to select other options.



3. You can also select a date range as seen on the screenshot.






4. Choose the Status/Disposition of your recording then click View to show the actual details.



5. Pop screen will appear and click the green button to listen/download your recording.




  • 86 Users Found This Useful
Was this answer helpful?

Related Articles

How to setup an Inbound Campaign

How to setup an Inbound Campaign 1. Login to your portal as an administrator and Select...

How to Listen or Barge

Using New Look UI 1. In Admin Dashboard kindly click Total Agents Online2. Click the Agent ID of...

Howto Local Transfer

Fronter (Agents) 1. Open your X-Lite Softphone, make sure it's registered and logged in 2. Open...

Definition of Terms

Definition of Terms   3rd Party Blind Call Transfer An activity whereby the agent...

How to make a 3 Way Call

1 When you are in Live Call click the Transfer Button.2 You will see the Transfer Conference...