How to Listen or Barge

Using New Look UI

1. In Admin Dashboard kindly click Total Agents Online

Total agents

2. Click the Agent ID of the Agent you want to Listen or Barge.


3. Select BARGE or LISTEN.
ADMIN PHONE - Phone Extension that configured on your softphone and registered to the server. 



BARGE - This means three-way

LISTEN - This means Listen to the agent calls.

Clicking the SUBMIT Button will have your Phone extension ring and you need to answer it and you should be able to hear the agents session.

  • 199 Users Found This Useful
Was this answer helpful?

Related Articles

Force log-out the agent

1. Login to the Admin Dashboard Page and click USERS on the left menu panel.2. Choose the...

How to Load Leads/List

*If this is the first time you will load leads, you need to create a List first, go to Lists >...

Howto Local Transfer

Fronter (Agents) 1. Open your X-Lite Softphone, make sure it's registered and logged in 2. Open...

How to Download Recording

HowTo Download RecordingHow to Download Recording1. Navigate to Telephony and select LISTS. 2. Go...

How to Setup Survey Campaign

1. Login on your Admin Portal and on the top menu click Telephony then click Campaigns.2. Click...