Articles

 Force log-out the agent

1. Login to the Admin Dashboard Page and click USERS on the left menu panel.2. Choose the...

 How to add Custom Disposition

1. Login to you admin portal navigate to Telephony > Campaigns and on the lower right corner...

 How to add Custom Fields

1. Navigate to side menu and click "Telephony" then select "Lists". 2. Go to the upper right...

 How To Add Minutes

1. Create an account on https://www.goautodial.com/register.php If you already have an account...

 How to do a Callback

1. Login to the Agent Portal.2. Dispose the call as CALL BACK and input the Date Range.Note: You...

 How to Download Recording

HowTo Download Recording1. Navigate to Call Reports and select Call Recordings. 2. Go to the Lead...

 How to Listen or Barge

Using New Look UI 1. In Admin Dashboard kindly click Total Agents Online2. Click the Agent ID of...

 How to Load Leads/List

1. If this is your first time to upload lead file kindly check first the correct format of...

 How to make a 3 Way Call

1 When you are in Live Call click the Transfer Button.2. Select Regular 3-Way3. You will see the...

 How to Reset Leads

1. Open your admin portal and click Telephony on the top menu and click Lists.2. Choose the List...

 How to Reset Leads/List

Hosted HowTo Reset Leads 1. Open your admin portal and click Telephony > Campaigns on the top...

 How to setup an Inbound Campaign

How to setup an Inbound Campaign 1. Login to your portal as an administrator and Select...

 How to Setup Survey Campaign (Press 1 Survey)

1. Login on your admin portal and on the side menu click Telephony then Campaigns.2. Click on...

 How to setup Survey Campaign (Voice Broadcast)

 Howto Local Transfer

Fronter (Agents) 1. Open your X-Lite Softphone, make sure it's registered and logged in 2. Open...